FAQs

General FAQs
1. Does Cequens use encrypted channels for transferring clients' flies? If yes, what is the encryption type? Yes, they are transferred via HTTPS or VP...
Thu, 28 Feb, 2019 at 6:25 PM
What's the difference between Cequens Service Password and Cequens Connect Password?
Service Password is the password used to use the SMS service over all interfaces, e.g. SMPP, HTTP, etc. Connect Password is the password used to login ...
Thu, 28 Feb, 2019 at 6:23 PM
What is the transition time of storing messages in Cequens ?
As a licensed aggregator, we are obliged by local laws and regulations in Egypt and KSA to store messages up to three years.
Thu, 28 Feb, 2019 at 6:24 PM
How can I send an SMS via Cequens Connect?
Question: How can I start sending SMS using Cequens Connect? Answer: The “Campaign” Menu allows users to send SMS traffic to recipients through differen...
Thu, 28 Feb, 2019 at 10:35 PM
How to Access CEQUENS Connect And What Is It Used For?
Question: How can we access Cequens Connect and what is it used for? Answer: You can access Cequens connect through https://connect.cequens.com/ and typ...
Thu, 28 Feb, 2019 at 10:36 PM
How To Contact Support
Customer support requests to be submitted by the customer to CEQUENS via the support form exists in the customer portal under the “Support” link and the su...
Thu, 28 Feb, 2019 at 10:37 PM
How to create Campaigns in KSA
KSA Number Format Support   Clients in the Kingdom of Saudi Arabia(KSA) can now upload their contact list in multiple ways.   KSA clients can now send ...
Thu, 28 Feb, 2019 at 10:37 PM
How can Users change the time zone displayed on reports?
Any master account with an Admin role can change this setting via the following steps: Go to Account Configuration. Click Users List. Search for the sp...
Thu, 28 Feb, 2019 at 10:38 PM
What are Cequens SMS Services?
FAQs related to SMS Service   What is SMS Service? Outbound SMS Service allows business customers to send a large number of SMSs to a large base of mob...
Thu, 28 Feb, 2019 at 10:38 PM