Frequently Asked Questions

Does Cequens use encrypted channels for transferring client files?
All clients' files are transferred through encrypted channels, whether HTTPS or VPN.  A dedicated leased line option is available -- however, ad...
Thu, 12 Sep, 2019 at 4:10 PM
Are clients' files transferred between Cequens and other telecom service providers?
Some files are transferred between Cequens and different telecom service providers. Visit our terms and conditions and privacy policy for more inform...
Thu, 12 Sep, 2019 at 4:12 PM
Does Cequens have an Audit Log for received and sent messages?
Cequens has an Audit Log for received and sent messages for documenting purposes. However, the content of each SMS is encrypted and accessible by cus...
Thu, 12 Sep, 2019 at 4:15 PM
Does Cequens have an internal audit?
Our Quality Assurance department handle the internal auditing process. Cequens is ISO 2001:2008 certified for quality management systems by TÜV Rheinland...
Thu, 12 Sep, 2019 at 5:26 PM
Does Cequens keep logs for incidents over a period of three years?
Our ticket tracking system keeps incident logs for documenting purposes. Visit our terms and conditions and privacy policy for more information. ...
Thu, 12 Sep, 2019 at 5:49 PM
Does Cequens have any certifications or accreditation?
Cequens is ISO 9001:2008 certified for quality management systems by TÜV Rheinland, and our Communication Platform is PCI/DSS compliant. Visit www.ce...
Thu, 12 Sep, 2019 at 5:52 PM
How does Cequens differentiate between OTP traffic and notifications?
While setting up your account, you are required to notify Cequens about the account/sub-account that will be used for each traffic type; whether OTP, not...
Thu, 12 Sep, 2019 at 5:53 PM
How can I Send an SMS via Cequens Connect™?
To start sending messages, login to your Cequens Connect™ account by following these steps: Go to https://connect.cequens.com Enter your Username a...
Thu, 12 Sep, 2019 at 6:38 PM
How can I change the time zone displayed on reports?
Any master account user with an Admin role can change this setting by following these steps: Go to Account Configuration Click Users List Choose...
Thu, 12 Sep, 2019 at 6:40 PM
How can I contact Cequens Customer Support team?
Overview There are several ways to contact our Customer Support Team. You can choose any of the following:  Submit a new ticket by visiting https://s...
Thu, 12 Sep, 2019 at 6:44 PM