Support Glossary Guide - Definitions
Modified on: Wed, 18 Sep, 2019 at 8:38 PM
Available: Means that the Platform is available for the transmission and reception of messages. “Availability” shall be construed accordingly.
Message: Means any mobile originated and/or mobile terminated SMS.
Annual: Means a calendar year.
Platform: Means the messaging platform used by Cequens to provide its services.
SMS: This is an acronym for Short Messaging Services. An SMS means an alpha-numeric message no longer than 160 characters, or a unicode message no longer than 70 characters.
Transit Time: Means time required in seconds, from termination of SMS via the Cequens platforms till delivery to end user’s handset.
Customer Delivery Time: Means the time by which the message is delivered to the mobile phone.
Incident: An unplanned interruption to the service or a reduction in the quality of the service. Failure of a configuration Item that has not yet impacted the service is also an incident. For example, failure of SMS to reach an operator network.
Still have questions? Submit a ticket or reach out to our Support Agent via our chatbot.
Did you find it helpful?
Sorry we couldn't be helpful. Help us improve this article with your feedback.