Support Glossary Guide - Availability
Modified on: Thu, 12 Sep, 2019 at 7:16 PM
The commitment of availability of service is restricted to the Service Provider Platform and does not include technical problems related to operators and/or any type of external connection.
However, Cequens and its partner Service Providers will use their best reasonable endeavors to provide the best possible quality of service.
A Service Provider platform has a target availability of 99.5% that is measured on an annual basis.
Total Number of hours – Total Outages (in hours) x100
Total number of hours
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