How are Support Requests categorized?
Modified on: Tue, 9 Jun, 2020 at 2:31 PM
Support requests are categorized into four priorities, depending on the severity level of the incident, and how it is impacting the service.
Complete system or service failure, total outage, or failure to send SMS to multiple networks.
Failure to send SMS to one network or service degradation.
Problem with one of the services or functionalities that don’t have a direct effect on the SMS termination process.
Little effect on the system or service operations.
Still have questions? Submit a ticket or reach out to our Support Agent via our chatbot.
Did you find it helpful?
Sorry we couldn't be helpful. Help us improve this article with your feedback.