Frequently Asked Questions

Does Cequens use encrypted channels for transferring client files?
All clients' files are transferred through encrypted channels, whether HTTPS or VPN.  A dedicated leased line option is available -- however, ad...
Thu, 12 Sep, 2019 at 4:10 PM
What is the difference between WhatsApp Business and WhatsApp Business API?
WhatsApp Business is a downloadable app with no access to APIs or the ability to integrate with any other systems; it's more professional than the p...
Wed, 20 May, 2020 at 6:50 PM
Are clients' files transferred between Cequens and other telecom service providers?
Some files are transferred between Cequens and different telecom service providers. Visit our terms and conditions and privacy policy for more inform...
Thu, 12 Sep, 2019 at 4:12 PM
Can I upgrade my WhatsApp Business account to a WhatsApp Business API?
No, it is currently undoable. WhatsApp doesn't support, or plan to support, upgrading accounts from WhatsApp Business Application to WhatsApp Business ...
Thu, 21 May, 2020 at 4:43 PM
Does Cequens have an Audit Log for received and sent messages?
Cequens has an Audit Log for received and sent messages for documenting purposes. However, the content of each SMS is encrypted and accessible by cus...
Thu, 12 Sep, 2019 at 4:15 PM
Does Cequens have an internal audit?
Our Quality Assurance department handle the internal auditing process. Cequens is ISO 2001:2008 certified for quality management systems by TÜV Rheinland...
Thu, 12 Sep, 2019 at 5:26 PM
What are the needed prerequisites to create a WhatsApp Business Account?
Overview Any business won't be able to create a WhatsApp Business Account and have it integrated with WhatsApp Business APIs unless the business compl...
Thu, 21 May, 2020 at 4:58 PM
Does Cequens keep logs for incidents over a period of three years?
Our ticket tracking system keeps incident logs for documenting purposes. Visit our terms and conditions and privacy policy for more information. ...
Thu, 12 Sep, 2019 at 5:49 PM
Can CEQUENS help me get my Facebook Business Profile Verified?
The verification process is dependent entirely on Facebook who has their guidelines on how the business can get its profile verified. CEQUENS will still sup...
Thu, 21 May, 2020 at 5:05 PM
Does Cequens have any certifications or accreditation?
Cequens is ISO 9001:2008 certified for quality management systems by TÜV Rheinland, and our Communication Platform is PCI/DSS compliant. Visit www.ce...
Thu, 12 Sep, 2019 at 5:52 PM