How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
CEQUENS Connect™ User Guide
How can I find the Quality Index Report?
What is the Diagnose Traffic by Recipient feature?
How can I access my Cequens Connect™ account?
What is the difference between the Main Dashboard and the Profile Management tabs?
See all 6 articles
CEQUENS Communication Platform
CEQUENS Communication Platform User Guide
WhatsApp Business Solution
Getting Started with WhatsApp Business Solution
Sender ID Registration
What is a Sender ID and what are its different formats?
What is the Sender ID Service-Level Agreement according to each country?
Why do I need to request a No Objection Certificate (NOC)?
Billing and Payments
How can I check my account balance in Cequens Connect™?
How can I pay my invoices?
How can I create a Sub-Account in Cequens Connect™?
How can I configure a new Sub-Account in Cequens Connect™?
What should I do if my Cequens Connect™ account is locked?
How can I reset the password of my Cequens Connect™?
Frequently Asked Questions
Does Cequens use encrypted channels for transferring client files?
What is the difference between WhatsApp Business and WhatsApp Business API?
Are clients' files transferred between Cequens and other telecom service providers?
Can I upgrade my WhatsApp Business account to a WhatsApp Business API?
Does Cequens have an Audit Log for received and sent messages?
See all 16 articles
Support Glossary Guide
Support Glossary Guide - Definitions
Support Glossary Guide - Availability
Support Glossary Guide - Transit Time
Support Glossary Guide - Delivery Time
Suppot Glossary Guide - Delivery Rate