Customer Support

CEQUENS Connect™ 6

• Cequens Connect™ User Guide
• How can I find the Quality Index Report?
• What is the Diagnose Traffic by Recipient feature?
• How can I access my Cequens Connect™ account?
• What is the difference between the Main Dashboard and the Profile Management tabs?

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CEQUENS Communication Platform 0

Sender ID Registration 3

• What is a Sender ID and what are its different formats?
• What is the Sender ID Service-Level Agreement according to each country?
• Why do I need to request a No Objection Certificate (NOC)?

Billing and Payments 2

• How can I check my account balance in Cequens Connect™?
• How can I pay my invoices?

Account Configuration 4

• How can I create a Sub-Account in Cequens Connect™?
• How can I configure a new Sub-Account in Cequens Connect™?
• What should I do if my Cequens Connect™ account is locked?
• How can I reset the password of my Cequens Connect™?

Frequently Asked Questions 12

• Does Cequens use encrypted channels for transferring client files?
• Are clients' files transferred between Cequens and other telecom service providers?
• Does Cequens have an Audit Log for received and sent messages?
• Does Cequens have an internal audit?
• Does Cequens keep logs for incidents over a period of three years?

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Definitions 1

• Support Glossary Guide - Definitions

Availability 1

• Support Glossary Guide - Availability

Transit Time 1

• Support Glossary Guide - Transit Time

Delivery Time 1

• Support Glossary Guide - Delivery Time

Delivery Rate 1

• Suppot Glossary Guide - Delivery Rate