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Knowledge base
Getting Started
CEQUENS Connect™
6
CEQUENS Connect™ User Guide
How can I find the Quality Index Report?
What is the Diagnose Traffic by Recipient feature?
How can I access my Cequens Connect™ account?
What is the difference between the Main Dashboard and the Profile Management tabs?
See all 6 articles
CEQUENS Communication Platform
1
CEQUENS Communication Platform - User Guide
WhatsApp Business Solution
2
Getting Started with WhatsApp Business Solution
How to use WhatsApp Business Sandbox on CEQUENS Communication Platform
CEQUENS Chat
1
Getting Started with CEQUENS Chat
Account Management
Sender ID Registration
4
What is a Sender ID and what are its different formats?
What is the Sender ID Service-Level Agreement according to each country?
Why do I need to request a No Objection Certificate (NOC)?
How can I register a Sender ID?
Billing and Payments
2
How can I check my account balance in Cequens Connect™?
How can I pay my invoices?
Account Configuration
4
How can I create a Sub-Account in Cequens Connect™?
How can I configure a new Sub-Account in Cequens Connect™?
What should I do if my Cequens Connect™ account is locked?
How can I reset the password of my Cequens Connect™?
FAQs
Frequently Asked Questions
18
Does CEQUENS use encrypted channels for transferring client files?
What is the difference between WhatsApp Business and WhatsApp Business API?
Are clients' files transferred between Cequens and other telecom service providers?
Can I upgrade my WhatsApp Business account to a WhatsApp Business API?
Does Cequens have an Audit Log for received and sent messages?
See all 18 articles
Support Glossary Guide
Definitions
1
Support Glossary Guide - Definitions
Availability
1
Support Glossary Guide - Availability
Transit Time
1
Support Glossary Guide - Transit Time
Delivery Time
1
Support Glossary Guide - Delivery Time
Delivery Rate
1
Suppot Glossary Guide - Delivery Rate