Customer Support

CEQUENS Communication Platform 2

• Getting started with CEQUENS Communication Platform
• How to log in to CEQUENS Communication Platform

WhatsApp Business Solution 6

• Can CEQUENS help me get my Facebook Business Profile Verified?
• Can I upgrade my WhatsApp Business account to a WhatsApp Business API?
• Getting Started with WhatsApp Business Solution
• How to use WhatsApp Business Sandbox on CEQUENS Communication Platform
• What are the needed prerequisites to create a WhatsApp Business Account?

See all 6 articles

CEQUENS Chat 1

• Getting Started with CEQUENS Chat

Sender ID Registration 4

• What is a Sender ID and what are its different formats?
• What is the Sender ID Service-Level Agreement according to each country?
• Why do I need to request a No Objection Certificate (NOC)?
• How can I register a Sender ID?

Billing and Payments 1

• How can I pay my invoices?

Account Configuration 3

• How can I create a Sub-Account in Cequens Connect™?
• How can I configure a new Sub-Account in Cequens Connect™?
• How can I reset the password of my Cequens Connect™?

Frequently Asked Questions 15

• Does CEQUENS use encrypted channels for transferring client files?
• Are clients' files transferred between Cequens and other telecom service providers?
• How to ensure the delivery of an SMS
• Does Cequens have an Audit Log for received and sent messages?
• Does CEQUENS have an internal audit?

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Definitions 1

• Support Glossary Guide - Definitions

Availability 1

• Support Glossary Guide - Availability

Transit Time 1

• Support Glossary Guide - Transit Time

Delivery Time 1

• Support Glossary Guide - Delivery Time

Delivery Rate 1

• Suppot Glossary Guide - Delivery Rate