Your Frequently Asked Questions (FAQ) Chatbot can automatically send feedback surveys to your customers. To make this possible, we have developed a new "Add/Edit Answer" function. To create your FAQ bot and start collecting customer feedback, follow the below instructions:
- Click on Dashboard --> Settings --> Survey
- Use the feature to create and publish your survey. You can add any number of questions in various formats.
- Go to Dashboard --> Settings --> Bot
- Create a new FAQ bot or edit an existing one.
- Add your custom answers.
- Add your custom values in the Question field (For example: SURVEY)
- Select Survey from the Answers list.
- Click on Save.
Your customers can now simply send you the words "SURVEY" and your FAQ chatbot will automatically reply with a link to your created survey. Once users fill in the form, you can check results.
For further inquiries, reach out to us on firstname.lastname@example.org.