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Cequens Connect™ User Guide
How can I find the Quality Index Report?
What is the Diagnose Traffic by Recipient feature?
How can I access my Cequens Connect™ account?
What is the difference between the Main Dashboard and the Profile Management tabs?
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CEQUENS Communication Platform
Sender ID Registration
What is a Sender ID and what are its different formats?
What is the Sender ID Service-Level Agreement according to each country?
Why do I need to request a No Objection Certificate (NOC)?
Billing and Payments
How can I check my account balance in Cequens Connect™?
How can I pay my invoices?
How can I create a Sub-Account in Cequens Connect™?
How can I configure a new Sub-Account in Cequens Connect™?
What should I do if my Cequens Connect™ account is locked?
How can I reset the password of my Cequens Connect™?
Frequently Asked Questions
Does Cequens use encrypted channels for transferring client files?
Are clients' files transferred between Cequens and other telecom service providers?
Does Cequens have an Audit Log for received and sent messages?
Does Cequens have an internal audit?
Does Cequens keep logs for incidents over a period of three years?
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Support Glossary Guide
Support Glossary Guide - Definitions
Support Glossary Guide - Availability
Support Glossary Guide - Transit Time
Support Glossary Guide - Delivery Time
Suppot Glossary Guide - Delivery Rate