Understanding Contacts & Groups
How to navigate the Audience section, view your contacts, and create new ones in the Cequens console.
1
Go to Audience in the sidebar
Click Audience in the left sidebar to expand it. You'll see three sub-sections: All Contacts, Segments, and Custom Attributes.
2
View the All Contacts list
The All Contacts page shows every contact with their name, phone number, linked channels, and last update date. Use the top actions to manage your list:
- Import — bulk upload contacts via file
- Export — download your contacts list
- Tags — filter contacts by tag
- Create Contact — add a single contact manually
3
Click "Create Contact"
Click the Create Contact button in the top right to open the contact creation form.
4
Fill in the contact details and save
Complete the form fields then click Create Contact:
- First & Last Name — optional
- Phone Number required — include country code
- Email Address — optional
- Tags — press Enter after each tag
- Notes — optional additional info