There are multiple payment methods available to pay your invoices. They are highlighted below:

Wire Transfer OR Cash Deposit:

  • You will need to reach out to [email protected] or [email protected] for bank details. 

  • Our bank account will differ according to your billing company (CEQUENS Telecom, CEQUENS DWC, CEQUENS LLP, Third Dimension, or Deewan Alrasaile).

  • Once payment is done, you can share proof of payment with your account manager or send it to [email protected]

  • It can take up to 3 working days for the payment to reflect in your account.

PayPal (via Communication Platform):

To make an online payment via PayPal, follow these steps:

  1. Log in to your account.
  2. From Main Menu, choose Payment Options.
  3. On the Top Up Credit page, select PayPal.
  4. Enter the balance amount you wish to add, then click PayPal to confirm payment. There is no maximum limit to the amount you can enter.
  5. Follow the PayPal payment instructions.
  6. Payment will be added immediately to your account. 

Credit Card* (via Communication Platform):

*Subject to country availability.

To make an online payment via credit card, follow these steps:

  1. Log in to your account.
  2. From Main Menu, choose Payment Options.
  3. On the Top Up Credit page, select Credit Card.
  4. Enter the balance amount you wish to add and fill in your information, then click Pay. There is no maximum limit to the amount you can enter. 
  5. Follow the OTP verification instructions sent to your phone number.
  6. Payment will be added automatically to your account once it reflects in our bank account. This can take up to 1 working day.

Please note that all payment methods are tax inclusive. For further details, please reach out to your account manager.

To request consumption reports, balance analysis, or financial statements, or for disputes and refunds, contact [email protected] or [email protected].

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Below is a useful list of definition to help guide you through the payment process:

Prepaid: Customer pays in advance then uses the service. 

Postpaid: Customer uses the service then pays the consumption-related invoice. 

The billing cycle for CEQUENS Telecom starts on the 25th of each month. For our other legal entities, the billing cycle starts on the 1st of each month.

Postpaid customers will receive their monthly invoice along with the related consumption report.

Prepaid customers will receive their monthly invoice and traffic reports for any time period upon request.

 

Balance: The current credit in the customer's account. 

Safe Limit: The amount allowed from CEQUENS to the customer to send traffic without making a payment. 

 

Test Account: Account testing the service, no contract needed.

Live Account: Account tested the service and started sending traffic after signing the contract. 

 

Master Account: Main customer account that contains all details needed for invoicing. 

Sub Account: Sub account from the main account that cannot be invoiced separately. 

 

Shared balance sub account: Consumption of Sub Account gets deducted from the Master Account. 

Allocated balance sub account: Master Account transfers balance to the Sub Account to be able to send traffic. 

 

Balance transfer: Customer can transfer balance between Master and Sub Accounts. 

Safe limit transfer: Customer can transfer the allowed safe limit between Master and Sub Accounts.