Service Level Agreement (SLA) is an agreed period between CEQUENS and the service provider to whitelist/register any sender ID, noting that SLA is subject to change according to the service providers anytime without prior notice.
Below is the SLA for each destination:
Country | SLA |
Egypt Local | Vodafone within 4 business days, rest of network are within 7 to 10 business days |
Egypt International | All networks are dynamic except for Etisalat Network, SLA is within 30 business days |
Morocco International | Within 30 business days |
Pakistan International | Within 14 business days |
Lebanon | Within 4 business days |
Tanzania | Within 30 business days |
UAE International | Within 7 business days |
Turkey | Within 7 business days |
Kenya | Within 30 business days |
Indonesia | Within 30 business days |
Yemen | Within 14 business days |
Jordan International | Within 7 business days |
Malawi | Within 14 business days |
Nigeria | Within 30 business days |
Oman International | Within 7 business days |
Palestine | Within 14 business days |
Philippines | Within 30 business days |
Qatar | Within 7 business days |
KSA | Within 14 business days |
South Africa | Within 7 business days |
Tunisia International | Within 7 business days |
Zambia | Within 14 business days |
Congo DR | Within 14 business days |
Kuwait International | Within 14 business days |
Morocco Local | Within 30 business days |
Pakistan Local | Within 14 business days |
UAE Local | Within 7 business days |
Jordan Local | Within 7 business days |
Oman Local | Within 14 business days (currently not available) |
Tunisia Local | Within 14 business days |
Kuwait Local | Within 14 business days |
USA & Canada | Within 14 business days |